FAQs – Gabbar O'clock

Bulk Order

We offer discounts on bulk orders depending on the product and the total invoice amount. Let’s save money when you buy in bulk!

How to order the product in bulk quantity?

Just fill the Bulk Order Form or contact us at [email protected] with your name, company name (if any), email, phone number, shipping address and the products you are interested in. Once we receive your request, you will soon receive a call/email from us with product pricing and an estimated shipping time.

What is payment criteria for bulk order?

Bulk order must be pre-paid in 70% advance at the time of placing the order and pending amount at the time of shipping.

What is shipping criteria for bulk order?

Delivery charges for bulk order must be paid by client or customer at the time of shipping.

Shipping

How long will my order take?

All orders usually gets shipped within 24hr-48hr working days. So you can expect a delivery between 1-3 days.

You will get a tracking link in your inbox as soon as your order is shipped. Please allow few hrs for the status of the shipment to correctly display at the tracking link.

What should I do if I have received only a part of my order?

We make sure that all the products are sent to you in one package. Please mail at [email protected] with the details of missing product but within 1 day of receiving your order. We shall check and get it sorted asap.

Do you ship all India?

Yes, we do! Shipping charges will be charged.

Return / Refund

I received a damaged product. What do I do?

Please do not worry. Drop us a mail at [email protected] with images of the damaged product within 2 days of receiving the order. We will check and have the product replaced.

What do I do if I don't like the product I received ?

We do hope you don’t have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 2 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. Note: Personalized products are not included.

My tracking link shows 'delivered' but I have not received the package. What do I do?

Please drop us a mail at [email protected] within 12 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs

Cancellation

How can i cancel my order?

Please mail us at [email protected] for cancellation request if your order has not been shipped yet.

When can I cancel my order?

Orders can be cancelled only if it has not been shipped from our warehouse. No cancellation applicable for customised products once the order is placed.

When do I get my refund for the cancelled order?

If the payment was by credit/ debit card or net-banking, the money will be refunded to as a Gabbar O’clock Gift Card. Typically, refunds are processed between 2- 4 working days.